FAQ
Frequently asked questions
Everything people ask us most about the cube, delivery and returns. Tap any question to open it.
The product
What is the cube made of?
A soft gel core inside a stretchy, skin-safe outer shell. It holds its shape after every squeeze and won’t crack or go sticky with normal use.
Does it lose its squish over time?
No. The gel is designed to bounce back to its original shape, so it feels the same on day 300 as it did on day one.
How do I clean it?
Rinse under cool water with a little mild soap, then pat dry. Avoid hot water, dishwashers and sharp objects.
Shipping & delivery
How long does delivery take?
Orders are processed the next business day after they’re placed, and delivered door to door within 2–5 business days. These are estimates, not guarantees.
How do I track my order?
Once your order ships you’ll get a confirmation email with a tracking number. Pop it into our tracking page and we’ll pull the latest scan from the carrier.
My tracking number isn’t updating — what now?
Freshly shipped orders can take 24–48 hours before the first scan appears. If it still hasn’t moved after that, send us your order number and we’ll chase it with the carrier.
Orders, returns & refunds
Can I change or cancel my order?
Contact us within 48 hours of placing your order. After that it may already be processed or prepared for shipment and can no longer be cancelled.
What if I don’t love it?
We accept returns on eligible items within 30 days of delivery. Get in touch with your order number and we’ll send return instructions before you post anything back.
My order arrived damaged or wrong
Contact us within 48 hours of delivery with clear photos of the item and the packaging, and we’ll get it sorted as quickly as we can.
Still stuck?
If your question isn’t here, send us a message with your order number and a real person will get back to you.