Refund & Returns

↺ Returns & Refunds

Changed your mind?

At SquishyPoP, we want you to be satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

Last updated: July 23, 2026
30 daysto start a return
48 hoursto cancel an order
5–10 daysfor refunds to land

How a return works

1
Get in touchContact our customer support with your order number and the reason for your return.
2
We send instructionsWe will provide return instructions before you send the item back.
3
Ship it backSend us proof the return shipment has been sent, such as a valid tracking number.
4
Refund issuedApproved returns are refunded to your original payment method.

Order cancellations

If you wish to cancel or make changes to your order, you must contact us within 48 hours (2 days) of placing your order. After this period, your order may already be processed or prepared for shipment and cannot be canceled.

Returns

We accept returns on eligible items within 30 days of delivery.

To start a return, please contact our customer support with your order number and the reason for your return. We will provide return instructions before you send the item back.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging whenever possible.
  • Not be damaged due to misuse or improper handling.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong item.

Refunds

Refunds are not issued until the returned item has been shipped back to us.

Once you provide proof that the return shipment has been sent (such as a valid tracking number), we will begin processing your refund. We may wait until the returned item is received and inspected before issuing the final refund if necessary.

If your return is approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Damaged or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.

Non-returnable items

The following items cannot be returned:

  • Items that have been used or damaged after delivery.
  • Items returned without prior authorization.
  • Gift cards (if applicable).
  • Clearance or final sale items (if marked as final sale).

Questions about a return?

If you have any questions regarding returns or refunds, please contact our customer support team. Include your order number in your message so we can assist you as quickly as possible.

Contact Support